dragonfly® support

Service contracts are available for all TTP Labtech liquid handling systems to ensure optimum performance and minimum downtime, we are committed to fast response times and expert system care.

TTPlatinum customers receive fully comprehensive cover with a single cost covering all service requirements – complete peace of mind for these high performance systems.

available support packages


TTPlus TTPremium TTPlatinum
Initial response time
* during standard working hours
12 hours 8 hours 4 hours
* standard working days
4 days
* from receipt of PO
3 days
* from receipt of PO
2 days
* from issue identification
Annual preventative maintenance visit

Unlimited telephone & email assistance

Unlimited remote access support

Application software upgrades

Additional user training

Spares & replacement parts

15% discount

Labour & call out charge

15% discount

>> Request or renew your service contract