arktic® support

Service contracts are available for arktic to ensure optimum performance and minimum downtime, we are committed to fast response times and expert system care.

TTPlatinum customers receive fully comprehensive cover with a single cost covering all service requirements – complete peace of mind for this business critical system.

available support packages


TTPremium TTPlatinum
Initial response time
* during standard working hours
8 hours 4 hours
* standard working days
3 days
* from receipt of PO
2 days
* from issue identification
Annual preventative maintenance visit

Unlimited telephone & email assistance

Unlimited remote access support

Application software updates

Software upgrades
(excluding operating system upgrades)

Refresher user training
(up to 4 users at time of PM)

Spares & replacement parts 15%
discount off list price

Labour & call out charge 15%
discount off list price

>> Request or renew your service contract

>> Visit our support pages for more information